Returns & Exchanges

Our exchange policy lasts for 15 days once the package has been marked as "Delivered".

If 15 days have gone by since you received your products, unfortunately we can’t offer you an exchange.

To be eligible for a product exchange, your item must be in the same condition that you received it.

Exchanges

We do not offer refunds but we do offer store credit and exchanges unless there is extenuating circumstances that would call for a refund.

    Please contact us at silvercove_online@outlook.com to find out more about this process, we are always happy to help in any way possible.

    Live Sales

    Our live sale auctions are a fixed price auction. All sales are final

    Replacements

    We will do our best to replace items if they are defective or damaged in transit. Packages will need to be filed for insurance, so please send photographs to silvercove_online@outlook.co

    4656 61 Street

    Red Deer, Alberta

    CA T4N2R2

    Ship to:

    To return your product, you should mail your product to:

    4656 61 Street

    Red Deer, Alberta,

    Canada T4N2R2

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you have received a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.