Returns & Exchanges
Our exchange policy lasts for 15 days once the package has been marked as "Delivered".
If 15 days have gone by since you received your products, unfortunately we can’t offer you an exchange.
To be eligible for a product exchange, your item must be in the same condition that you received it.
Exchanges
We do not offer refunds but we do offer store credit and exchanges unless there is extenuating circumstances that would call for a refund, such as:
- Products were unable to be delivered
Please contact us at customerservice@silvercove.online to find out more about this process, we are always happy to help in any way possible.
Replacements
We will replace items if they are defective or damaged in transit. If you need to exchange it for the same item, send us an email at onlinestore@silvercove.online and send your item to:
4656 61 Street
Red Deer, Alberta
CA T4N2R2
Ship to:
To return your product, you should mail your product to:
4656 61 Street
Red Deer, Alberta,
Canada T4N2R2
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you have received a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
